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Freshness Guarantee & Replacement Policy

100% Tree-Fresh Guarantee Zero Cold Storage · 24-Hour Instant Replacement
🍎 The Ironclad Guarantee: We promise that every apple you receive was hanging on high-altitude Himalayan branches in Tirthan or Khun Valley when your batch cutoff began. If an apple arrives bruised or damaged inside, we will replace the box or issue an instant UPI refund without hesitation.

1. The 5 Pillars of Our Freshness Promise

  • 1. Tree-Matured at 7,200 ft: Picked only when naturally ripe under mountain sun, yielding authentic Brix sweetness and natural crunch.
  • 2. 100% Wax-Free: Zero petroleum wax, zero artificial gloss, and zero shellac sprays.
  • 3. Zero Chemical Ripening: Never exposed to calcium carbide or artificial ripening chambers.
  • 4. Zero Cold Storage Shock: Never stored in commercial nitrogen chillers for months. Picked strictly against batch orders.
  • 5. 100% Biodegradable Tray-Packs: Cushioned in moulded paper pulp cavities to eliminate transit bruising and heat retention without single-use plastic foam nets.

2. How the 24-Hour Replacement Works

We stand behind every single harvest box. If you find any damaged, bruised, or imperfect fruit upon receiving your delivery:

  1. Snap a Photo: Take a quick picture of the affected apples and your box packing label.
  2. Message WhatsApp Support: Send the photo and your order reference code (e.g. #GMF-ROYAL-12KG) to WhatsApp Support within 24 hours of delivery.
  3. Instant Resolution: Our dispatch team will process an immediate free replacement dispatch for the next truck run or issue a direct UPI refund to your account within 2 hours.

3. Best Practices for Home Storage

Because our apples retain their original stem stalks and natural skin bloom, they have superior natural longevity compared to commercial supermarket fruit:

  • Refrigerator Storage (Recommended): Store in your refrigerator crisper drawer at 2°C–5°C. Apples remain exceptionally crisp and juicy for 4 to 6 weeks.
  • Room Temperature: Keep in a cool, shaded, well-ventilated fruit basket away from direct sunlight and heat sources. They remain fresh for 10 to 14 days.
  • Washing Tip: Wash with clean water only right before eating. Do not pre-wash before storing, as water removes the natural protective bloom.

Need Help with an Order or Delivery?

Our harvest coordinators are available on WhatsApp to assist you immediately.