Terms of Service

1. Harvest-to-Order Booking & Batch Cutoffs

Unlike conventional supermarkets, GetMyFruits does not operate inventory warehouses or commercial cold-storage facilities. All produce is tree-ripened and picked from high-altitude branches strictly after batch booking cutoffs close.

• Cutoff Adherence: Orders confirmed prior to the batch countdown timer expiring are assigned to the immediate scheduled truck departure.
• Order Alterations: Because fruit is picked precisely to order, quantity adjustments or cancellations must be requested via WhatsApp before the batch harvest cutoff expires.

2. Pricing & Delivery Terms

All listed prices are denominated in Indian Rupees (INR) and are all-inclusive. There are zero hidden handling charges or fuel surcharges.

• Free Delhi-NCR Shipping: Standard delivery to verified serviceable pincodes across Delhi, Gurgaon, Noida, Greater Noida, and Ghaziabad is 100% complimentary.
• Payment Modes: Orders can be settled via UPI payment link (sent upon harvest confirmation) or Cash on Delivery (COD) upon doorstep handover.

3. Nature of Perishable Heirloom Produce

We take pride in providing 100% authentic, wax-free Himalayan apples. As fresh farm produce:

• Zero Artificial Wax: Fruit is unpolished and retains its natural protective bloom. Surfaces are not treated with petroleum waxes or shellac.
• Stalks Intact: Apples are hand-clipped with stalks intact to preserve moisture and longevity.
• Natural Variations: Slight variations in sun-dappled coloring (from chartreuse-gold to deep crimson) are a natural signature of tree-ripened mountain harvests.

4. Freshness Guarantee & Replacements

Every apple is cushioned in an individual cavity inside our 100% biodegradable moulded pulp tray-pack. If any apple arrives bruised or spoiled internally:

• Notify our WhatsApp customer care within 24 hours of delivery with a photo of the affected fruit and your order reference code.
• We will promptly arrange an immediate box replacement or issue a direct UPI refund. No complicated forms or returns required.

5. Mountain Transit & Weather Contingencies

Our dedicated harvest trucks transit directly from 7,200 ft mountain roads down to Delhi-NCR hubs. In the rare event of high-altitude weather emergencies, highway landslides, or road closures, dispatch schedules may be delayed by up to 24 hours. Customers will receive proactive WhatsApp updates in real-time.

6. Privacy & WhatsApp Communications

By submitting an order or reservation inquiry, you consent to receiving transactional status updates, delivery coordination, and harvest dispatch details via WhatsApp and telephone. We adhere to a strict zero-marketing-spam policy.

7. Dispute Resolution & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to our harvest services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.